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Troubleshooting

What to do when you're having problems with your server, or our network.

  • SOS: Serial over SSH

    There are times when a server becomes unreachable over SSH due to broken networking, a bad install, misconfiguration, a kernel upgrade, bad firewall rules, etc. If you have your server's root password...

  • Rescue Mode

    How to access your server when it becomes unreachable and you cannot use our SOS (Serial Over SSH) service. There are times when a server becomes unreachable over SSH due to broken networking, a bad i...